Carmen Academy

Search for a customer

Search for a customer - Adding a vehicle

Search for a customer - No vehicle found

Search for a customer - Creating new customer

Search for a customer - No customer found

Bookings page - appointment list sorting and filtering

How to lock a day for a selected team to prevent taking in any more appointments?

Appointment details - what does the little yellow warning triangle mean?

How to create a new appointment?

Warning "Vehicle owned by someone else". What does it mean?

How to modify or reschedule an appointment?

Carmen arrive: your login credentials

How to check in a vehicle using the Carmen Arrive app?

How to add new advisor?

How to create a new team?

How to add an advisor to a team?

How to manage team vacation settings?

Setting up and editing recalls

How to set up no-show text messages?

How to set up days off for the dealership?

How to  create a new maintenance menu item?

How to  create a new concern menu item?

How to remove an ex-employee's access to Carmen?

How to  create a new concern menu item?

How to create a mobile technician team?

How to set services available for mobile technician service?

Creating an appointment for mobile technician

Creating an appointment with pick-up

Creating an appointment with pick-up and drop-off

How to add a drop-off to an appointment with a pick-up?

How to track pick-up and drop-off jobs on the map?

How to track active mobile technicians on the map?

How to create a driver profile?

How to create a mobile technician profile?

How to use Carmen Remote app for drivers?

How to use Carmen Remote app for mobile technicians?