About Us

Carmen increases profitability and retention by providing the consumer with a personalized, AI-driven, touchless experience, all the while creating an end-to-end workflow automation process that saves 40%+ man hours a day.

Reserve

Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.

Confirm

24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.

Remote

Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day.

Arrive

Video walk around that triggers a self-writing RO*, with no human interaction

Connect

Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.

Retain

Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer

Reserve

Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.

Confirm

24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.

Remote

Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day.

Arrive

Video walk around that triggers a self-writing RO*, with no human interaction.

Connect

Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.

Retain

Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer

Reserve

Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.

Confirm

24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.

Remote

Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day.

Arrive

Video walk around that triggers a self-writing RO*, with no human interaction.

Connect

Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.

Retain

Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer

Only 21%

Of automotive customers book their appointment online vs. 83% of those same customers book their flights online.Why?

Built for all three

We understand the value of linking the Customer to the Dealer and the Dealer to the OEM in a frictionless environment.

OEM

  • Data interchange – visability and feedback loop
  • Predictive analyses
  • Increased parts sales
  • Customer proximity

DEALERS
(maintenance facilities)

  • Increased revenue
  • Customer retention
  • Reduced overhead

CONSUMERS

  • Control and safety
  • Transparency
  • Convenience

OEM

  • Data interchange – visability and feedback loop
  • Predictive analyses
  • Increased parts sales
  • Customer proximity

DEALERS
(maintenance facilities)

  • Increased revenue
  • Customer retention
  • Reduced overhead

CONSUMERS

  • Control and safety
  • Transparency
  • Convenience

Contact Us

For more information please email us at info@getcarmen.com or call us at (877) 227-6369

Carmen is a product of Service Concierge, a Limited Company headquartered in Quincy, Massachusetts, USA.