It's here
Meet Carmen,Your Personal Vehicle Assistant
Carmen has been designed to replace the outdated processes in the automobile industry with modern, easy to use, touchless digital alternatives.
Be the first to experience Carmen
The Carmen Experience
The system is designed to completely integrate with Quik and will meet or exceed OEM business fundamental needs.
ASSIST
UNDERSTAND
RECOMMEND
PREDICT
Smart Schedule Online Booking
mobile and website based widget with predictive learning
In-Store Scheduler Platform
creates a seamless process for advisors and BDC to book appointments
Mobile Self Check-In
first of its kind, 24 hour in advanced text prompting customers to self check in
Upsell Recommended Maintenance Based On Time And Mileage
Carmen understands customers’ intent, emotion readiness to buy and clearly presents items of needs and predicted wants
Service Drive Video Walk Around
protects you and the customer from the start of the visit
Write The Repair Order With No Human Interaction
saving dealerships countless hours, and giving the customer the modern experience they crave
Manage Loaner Fleet & Pick Up and Delivery Service
integration released in phase 2
Assist Customers With Future Service Bookings
automatic text service reminders based on miles, and time, and a simple link to smart scheduler
Recall Notification
text message notifications with smart schedule one click appointment booking
Shop Loading
(phase 2 release) full control of labor in the shop
Automated Reminders Of Upcoming Appointments
3 text message reminders, 1st confirms appointment with calendar invite and directions, 2nd a three day reminder, and 3rd a 24 hour advance check in notification
Fully Integrated With CDK And DealerTrack With More DMS Integrations To Follow
For more information please email us at info@getcarmen.com or call us at (877) 227-6369
Carmen is a product of Service Concierge, a Limited Company headquartered in Quincy, Massachusetts, USA.