It's here

Meet Carmen,Your Personal Vehicle Assistant

Carmen has been designed to replace the outdated processes in the automobile industry with modern, easy to use, touchless digital alternatives.

Be the first to experience Carmen

Smart Schedule Online Booking

mobile and website based widget with predictive learning

In-Store Scheduler Platform

creates a seamless process for advisors and BDC to book appointments

Mobile Self Check-In

first of its kind, 24 hour in advanced text prompting customers to self check in

Upsell Recommended Maintenance Based On Time And Mileage

Carmen understands customers’ intent, emotion readiness to buy and clearly presents items of needs and predicted wants

Service Drive Video Walk Around

protects you and the customer from the start of the visit

Write The Repair Order With No Human Interaction

saving dealerships countless hours, and giving the customer the modern experience they crave

Manage Loaner Fleet & Pick Up and Delivery Service

integration released in phase 2

Assist Customers With Future Service Bookings

automatic text service reminders based on miles, and time, and a simple link to smart scheduler

Recall Notification

text message notifications with smart schedule one click appointment booking

Shop Loading

(phase 2 release) full control of labor in the shop

Automated Reminders Of Upcoming Appointments

3 text message reminders, 1st confirms appointment with calendar invite and directions, 2nd a three day reminder, and 3rd a 24 hour advance check in notification

Fully Integrated With CDK And DealerTrack With More DMS Integrations To Follow

For more information please email us at or call us at (877) 227-6369

Carmen is a product of Service Concierge, a Limited Company headquartered in Quincy, Massachusetts, USA.