About Us
Carmen increases profitability and retention by providing the consumer with a personalized, AI-driven, touchless experience, all the while creating an end-to-end workflow automation process that saves 40%+ man hours a day.
Reserve
Multi-channel, AI-assisted smart appointment scheduler
Confirm
24h advance mobile self-check-in. Personalized service recommendations
Remote
Vehicle pick-up and delivery and mobile technician platform
Arrive
Opens and writes the repair order with no human interaction. Video walk around
Connect
Open API interface with 3rd party services via Data Interchange, extended ecosystem
Retain
Automated follow-up,maintenance and recalls reminders, accessories, service plans, vehicle upgrades, subscriptions
Reserve
Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.
Confirm
24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.
Remote
Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day.
Arrive
Video walk around that triggers a self-writing RO*, with no human interaction
Connect
Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.
Retain
Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer
Reserve
Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.
Confirm
24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.
Remote
Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day.
Arrive
Video walk around that triggers a self-writing RO*, with no human interaction.
Connect
Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.
Retain
Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer
Reserve
Multi Channel, AI Assisted Smart appointment Scheduler and in-store scheduler for service advisors and BDC. Enhanced with recalls, declined service, loaners, rideshare, pick-up & delivery, and OEM recommended services.
Confirm
24-hours in advance mobile self-service check-in. Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, emotion, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per RO from the beginning.
Remote
Vehicle pick-up and delivery with driver visibility and accountability. Mobile technician platform to service remotely. Dealerships may now be open 24 hours a day.
Arrive
Video walk around that triggers a self-writing RO*, with no human interaction.
Connect
Fully integrated with CDK and DealerTrack, more DMS integrations to come. Fully integrated with Quik.auto, creating an end-to-end service platform. Open API’s created to connect with anyone.
Retain
Rethought customer life-cycle cadence all through Process Automation Texts and one-click appointment booking. Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, service thank you and Google review, Decline with Video & MPI*, Confirmation text with Calendar & Reschedule option. *if a Quik.Auto Dealer
Of automotive customers book their appointment online vs. 83% of those same customers book their flights online.Why?
Built for all three
We understand the value of linking the Customer to the Dealer and the Dealer to the OEM in a frictionless environment.
OEM
- Data interchange – visability and feedback loop
- Predictive analyses
- Increased parts sales
- Customer proximity
DEALERS
(maintenance facilities)
- Increased revenue
- Customer retention
- Reduced overhead
CONSUMERS
- Control and safety
- Transparency
- Convenience
OEM
- Data interchange – visability and feedback loop
- Predictive analyses
- Increased parts sales
- Customer proximity
DEALERS
(maintenance facilities)
- Increased revenue
- Customer retention
- Reduced overhead
CONSUMERS
- Control and safety
- Transparency
- Convenience
Contact Us
For more information please email us at info@getcarmen.com or call us at (877) 227-6369
Carmen is a product of Service Concierge, a Limited Company headquartered in Quincy, Massachusetts, USA.