Finally, a real technology solution where Service Managers', Fixed Ops Directors', and OEMs' goals at the forefront! Carmen maximizes the efficiency of your workshop by utilizing our proprietary automated capacity management solution, increasing staff productivity by over 30%.

Fact:  79% of customers would rather use self-service than a human assisted support channel. Mc Donald’s restaurant self-service increases the average transaction value up to 30%. Currently Carmen increases appointment value by an average of 32.5% (we expect this number to rise as more consumers become familiar with the platform).

Fact: Less than 20% of customers use your current online scheduling tool, costing you hundreds of thousands in dollars in labor. We change the game when it comes to online scheduling. When you switch to Carmen, you may expect an immediate increase of up to 60% in online service appointments.

People often associate service with waiting. Much like the airlines, or a doctor visit, the customer utilizes self-check-in before they arrive. Cutting down on the wait time. That is exactly what Carmen achieves: standardizing the check-in process, and bringing consistency to customers and technicians. Customers want to feel in control of their visit, quickly go through all formalities, and avoid standing in line. Digital self-service check-in before the customer arrives provide a great opportunity to reduce wait time in your service drive.