Articles

We are thrilled to announce an exciting partnership between Carmen and Audi of America, marking a significant milestone in the automotive service industry.

Watch the video as Carmen Carmen introduces herself as the world's most diligent service advisor, available 24/7 without requiring leave, vacation pay, or medical insurance.

The automotive service industry is witnessing a major shift towards customer empowerment, exemplified by Carmen's innovative service scheduling platform. This shift has led to a substantial 78% increase in average repair order value for online bookings over traditional phone appointments, enhancing customer engagement and boosting dealership revenues. This trend, blending sociological insights with technology, marks a significant evolution in automotive service scheduling.

Car dealers constantly grapple with the logistical complexity of offering customer-centric services amidst prevailing constraints. One of the key strategies to get there? Pick-up and delivery services. Make life easy for your customers. Sure, pick-up and delivery services sound great in theory, but they could be a logistics nightmare wrapped in a conundrum, encased in a Rubik's cube that nobody handed you the instructions for solving.

Automotive service scheduling is about to become a lot smoother, thanks to a trailblazing innovation from Carmen. We're excited to share our newly launched feature all set to transform not only how service appointments are scheduled but also how workshops are managed. It's all digital, totally touchless and paperless, and superbly automated.

As the remote service is becoming a standard requirement for more and more OEMs, dealerships need to stay on top of innovative solutions to ensure this new standard helps them retain customers and streamline operations. And that's precisely what Carmen's pick-up and delivery service platform looks to offer dealerships, bringing a whole new level of convenience and efficiency to the table.

Are you ready to revolutionize your dealership's workshop operations? In today's competitive automotive landscape, the efficiency of your dealership's workshop operations can be the difference between success and struggle. Join us for a transformative journey in our exclusive webinar, "Solving Workshop Capacity Challenges with Carmen," where we'll explore how Carmen's innovative solutions can elevate your dealership's performance and profitability.

For modern automotive dealerships, efficiency is the name of the game. Dealerships are constantly seeking innovative ways to optimize their operations, reduce overhead costs, and provide exceptional service to their customers. One of the key solutions transforming the industry is the Remote Service integration with the use of Mobile Technicians. The concept of Remote Service is rapidly becoming a new trend in dealerships, and it is worth analyzing how the technology streamlining these processes can unlock new levels of efficiency and revenue.

In the ever-evolving realm of automotive dealership services, the relentless pursuit of profit and efficiency remains paramount. Dealerships continually seek innovative solutions to streamline their operations, reduce overhead costs, and provide exceptional service to their customers. Carmen, with its patented Workshop Capacity Management system, has emerged as a game-changing solution that not only maximizes profits but also enhances operational efficiency.

In the automotive industry, one thing remains abundantly clear: customer proximity is a game-changer. As technology continues to advance and customer expectations evolve, auto retailers find themselves at a crossroads. The question is, how can automotive dealerships prepare for a future that's more digital, flexible, and consumer-first? In this article, we'll explore the benefits of customer proximity in automotive service and the steps auto retailers can take to embrace this transformative shift.